Warranty by Wear Layer

Wear Layer Thickness	6 mil	8 mil	12 mil	20 mil	20 mil
Residential	10 Years	15 Years	25 Years	Lifetime	Lifetime
Light Commercial	–	5 Years	10 Years	15 Years	20 Years
Commercial	–	–	5 Years	10 Years	10 Years

I. Scope of Application

This Limited Warranty is offered by VITL and is applicable
worldwide. This warranty applies to VITL Luxury Vinyl Tile
Dryback (glue down) flooring, purchased from an authorized
dealer. Light Commercial and Commercial areas are defined as
areas that do not experience heavy commercial traffic, such
as those outlined in the Light Commercial and Commercial
application tables below:

Examples of Business Type Light Commercial Use	All non-required “clean room” areas – offices, lobbies, waiting rooms, exam rooms, common areas
Professional offices, doctors’ offices	All non-required “clean room” areas – offices, lobbies, waiting rooms, exam rooms, common areas
Offices, banks	Offices, hallways, lobbies, reception areas, bathrooms, break rooms, conference rooms (excluding entryway and in front of bank tellers – use mats in those areas)
Boutiques, retail stores, art galleries, bookstores, dry cleaners, gift shops, jewelry stores, beauty salons, barber shops	Dressing rooms, restrooms, entire store (excluding entryway and in front of cash register – use mats in those areas)
Multi-family housing, apartments, condominiums, military housing	Residential and common areas (excluding common area bathrooms)

Examples of Business Type Commercial Use	Warranted Application
Coffee shops	Entire store (excluding entryway and in front of cash register – use mats in those areas)
Hotels, motels, restaurants	Guest rooms, lobbies, hallways, elevator areas (excluding entryway and in front of cash register or check-in counter – use mats in those areas)
Day-care, school, universities, libraries	Dormitories, common areas, cafeterias, classrooms, auditoriums, libraries (excluding gymnasiums)
Multi-family housing, apartments, condominiums, military housing	Common area bathrooms
Medical clinics, retirement centers, hospice centers, assisted living	All non-required “clean room” areas – corridors, patient rooms, lobbies, waiting rooms, cafeterias, exam rooms, common areas

II. Warranties

a. Wear Warranty

We warrant to the original purchaser that the wear layer on
our flooring:

• Will not wear through the decorative surface. Scratches,
  indentation or reduction in gloss level are not considered
  wear.
• Will not fade as a result of exposure to normal indoor
  lighting.
• In its original manufactured condition, will be free from
  manufacturing defects.

These warranties start from the date of purchase, but only
if no exclusions are applicable and only if all requirements
herein are fulfilled, and are offered for a period as
defined above in the “Warranty by Wear Layer” table.

b. Structural Warranty

We warrant to the original purchaser that our flooring:

• Will not delaminate.
• In its original manufactured condition, will be free from
  manufacturing defects.

These warranties start from the date of purchase, if no
exclusions are applicable and only if all requirements
herein are fulfilled, and are offered for a period as
defined above in the “Warranty by Wear Layer” table.

c. Warranty for Installation Over a Radiant-Heated Subfloor

We warrant to the original purchaser, starting from the date
of purchase, that the floor can be installed over a
radiant-heated subfloor, but only if no exclusions are
applicable, and the floor is installed and maintained in
accordance with the VITL Installation Instructions for
Dryback (Glue-Down) Resilient Flooring Without a Locking
Mechanism. Those Instructions include the following
requirements, among others that must also be met:

• The radiant heat system must incorporate electronic
  temperature controls in all heating zones that restrict
  the operating temperature to never allow the temperature
  of the installed floor to exceed 85°F in any area.
• The system design must evenly distribute the heat across
  the entire floor area, such that the surface temperature
  of the floor never varies more than 3°F at any point in
  time across the surface of the heated flooring.
• Radiant heat system heating elements must be embedded in
  the subfloor and have a minimum of 1/2” separation from
  the flooring product.
• Electric heating mats that are not embedded into the
  subfloor are not recommended for use underneath the
  flooring and will void this warranty.
• Before installing over newly constructed radiant heat
  systems, operate the system at maximum capacity for at
  least 14 days to force any residual moisture from the
  subfloor.
• For wood subfloors, check and document the moisture
  content of the subfloor prior to installation using a
  pin-type moisture meter. Wood subfloor moisture readings
  should not exceed 8% in any location.
• For concrete or gypcrete subfloors, conduct and document
  Calcium Chloride Tests per ASTM F1869 prior to
  installation. Test results must not exceed 2.0 lbs. per
  1000 square feet per 24 hours.
• Heat must be off for 24 hours before, during and 24 hours
  after installation when installing over radiant heated
  subfloors.
• Make sure that the temperature in the room is at least
  65°F (18°C) during installation.
• Once the installation has been completed, the heating
  system should be turned on and increased gradually (in 5°F
  increments per day) until returning to normal operating
  conditions.
• Refer to the radiant heat system’s manufacturer
  recommendations for additional guidance.
• Failure to strictly follow adhesive manufacturer’s
  guidelines may result in failure and void the warranty.
• Rugs, mattresses, exercise mats, pet beds, furniture
  without legs, or other insulating products that cover the
  floor will trap heat and increase the temperature of the
  floor, which can result in damage that is not covered
  under this Warranty.

d. Moisture Warranty

We warrant to the original purchaser from the date of
purchase that VITL flooring in its original manufactured
state, under normal and reasonable use, when properly
installed according to the VITL Installation Instructions
for Dryback (Glue-Down) Resilient Flooring 4 Without a
Locking Mechanism, shall be resistant to damage from mopping
or normal household spills. This means planks will not
swell, buckle or lose integrity. The moisture warranty does
not cover any structural damage caused by flooding, leaking
pipes, household mechanical failures, or appliance leaks.
Any damage to the subfloor and/or surrounding structure that
is caused by standing water or flooding is not covered by
this warranty.

III. Exclusions & Conditions

a. General Exclusions & Conditions

The following is NOT covered under this Warranty:

• Damage arising from not following the product’s
  installation, care, maintenance and use instructions as
  set forth in this Warranty and the VITL Installation
  Instructions for Dryback (Glue-Down) Resilient Flooring
  Without a Locking Mechanism. Examples of improper
  installation include but are not limited to: installation
  on a subfloor that is not flat per required tolerances, or
  installation before normal occupancy conditions have not
  been established.
• Damage arising because the flooring is exposed to
  temperatures less than 55˚F (13°C) or greater than 85˚F
  (30°C).
• Damage caused by exposure to excessive moisture (for
  example, excessive moisture in a concrete slab, excessive
  moisture from hydrostatic pressure, flooding, standing
  water, water underneath the flooring, excessive moisture
  as the result of malfunctioning appliances such as
  dishwashers, ice makers, refrigerators, sinks, pipes).
• Damage caused by spills or liquids remaining on or under
  the floor for longer than 24 hours.
• Normal wear and tear of the flooring, normal changes in
  color, gloss, grain pattern and tone (this is normal for
  flooring as it ages).
• Damage arising because the flooring is not used under
  normal conditions (for example installed in an outdoor
  area, a solarium, an open porch, or similar area).
• Damage arising from accidents, abuse, misuse, or the use
  of strong chemicals.
• Damage caused by fire or burns.
• Differences in aspect, color, gloss, grain pattern and
  tone from the reference flooring sample in, for example,
  the store or showroom.
• Flooring that has been damaged or neglected during
  transportation.
• Scratches, marks, stains and other damage caused by
  exposure to sharp objects or abrasives such as pebbles,
  grit, sand, high heeled shoes, furniture, vacuum cleaner
  beater bars, hard plastic or metal caster wheels, etc.
• Indentations or damage due to heavy rolling loads.
• Damage caused by the collections of dirt and moisture at
  entrances due to the lack of interior and exterior
  doormats.
• Damage caused by walking with spiked or stiletto-heeled
  shoes and damage caused by shoes having heeltaps or sharp
  objects protruding from the sole such as rocks, exposed
  nails and gravel.
• Damage caused by sliding or rolling heavy objects on the
  floor. A solid protective covering must be laid (must use
  at least 1⁄4” hard board) on your floor and the item
  gently “walked” a cross it. Carpet or cardboard is not
  adequate to prevent surface 5 indentation, scratches or
  roller marks on the floor.
• Damage caused by rolling chairs. In areas with rolling
  chairs (e.g. desk chairs, conference room chairs,
  dentists’ or doctors’ treatment stools/chairs), a
  protective mat must be used under the chair or stool at
  all times.
• Damage caused by non-compliant casters on furniture.
  Barrel-type caster wheels or wide, flat glides are best
  for protecting the floor.
• Damage caused by hard narrow furniture rollers. Hard
  narrow rollers must be replaced with wide rubber rollers.
• Fading caused by excessive exposure to direct sunlight or
  due to use of rubber backed mats.

This warranty is valid only to the original purchaser. It is
not transferable and only applicable to the first
installation of the flooring. The affected area must be
visible and cover an area bigger than one square inch. This
warranty does not apply to any products designated as B
grade, cabin grades, closeouts, seconds, factory special,
non-standard items and flooring sold “as is”. It is the
responsibility of the purchaser and the installer, whether
they are professionals or a do-it-yourselfers, to inspect
all flooring and flooring accessories before installation.
If during inspection the purchaser or the installer
knows/discovers, or can reasonably be supposed to
know/discover (for example when the default is visible),
that the flooring has a visible manufacturing issue, do not
install the flooring. Please immediately contact the
retailer from which the flooring was purchased. No claims
will be accepted for installed flooring in cases where the
purchaser or installer knew/discovered, or can reasonably be
supposed to have known/discovered, that there was something
wrong with it. In such cases we only warrant the portion of
the flooring that has not been installed yet.

We do not allow or authorize any other person or entity to
alter the obligations and limitations in this warranty. This
warranty is the complete and exclusive expression of our
warranty and is in lieu of all other express and/or
statutory warranties. Any implied warranties, including but
not limited to the implied warranties, merchantability and
fitness for a particular purpose are limited to this express
warranty. However, some jurisdictions do not allow exclusion
or limitation on how an implied warranty lasts, so the above
limitation or exclusion may not apply to you. We expressly
exclude and will not pay consequential or incidental damages
under this warranty. By this we mean for example loss,
expense, inconvenience or damages, other than to the
flooring itself, that may result from a defect in the
flooring. However, some jurisdictions do not allow exclusion
or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. We
reserve the right to inspect the flooring and to remove
samples for additional evaluation, if we consider this
necessary. Any attempt to repair or replace the flooring
without our consent will void this warranty.

The failure of either party to enforce any of the provisions
of this warranty agreement shall not be construed as a
waiver of such provision or a waiver of the right of any
party thereafter to enforce each and every provision. This
warranty gives you specific legal rights and you may also
have other rights that vary from jurisdiction to
jurisdiction. We will always respect these other rights. No
implied warranties extend beyond the term of this written
warranty.

IV. What you should do if you believe there is a problem
with your flooring

You should notify the original dealer of the defect within
30 calendar days after you know/discover the defect and
within the validity period of this warranty. Your dealer can
answer your questions and, if necessary, start to process a
claim. If your notification takes place outside this period,
this warranty will not be applicable. In order to enjoy the
warranty, you are obligated to present:

• A valid proof of purchase in the form of the sales receipt
  for the flooring and other accessories related to the
  installation which may affect the installation quality
  such as but not limited to adhesive, molding, underlay,
  moisture barrier, molding, etc.
• A detailed description of the defect and/or a photograph
  or sample of the flooring that clearly shows the defect.
  Provide additional information requested by the factory to
  understand the root cause of the issue.

V. What we will do

If we honor a claim under this Warranty, we will – at our
sole discretion – repair or replace the defective material
or we will refund the price of the flooring. If the flooring
was originally installed by a certified professional
installer and there is a justified claim within the first 36
months from the date of the original purchase, we will also
pay reasonable labor costs to perform the repair or
replacement. This repair or replacement or refund will be a
pro-rated percentage cost of the flooring and labor cost.
This percentage is determined by the number of years
remaining on the warranty and the length of the warranty.
For example, if the claim is made 3 years after purchase on
flooring warranted for 15 years, then 80% (12/15th) of the
flooring cost will be considered.

For Lifetime Limited Warranty products, the pro-rated
warranty will apply for the first 30 years after the date of
purchase. After those 30 years and until 50 years, the
repair, replacement or refund will be maximum 5% of the
original flooring purchase amount.

This warranty is limited to the designs, colors, structures
and styles available at the time of repair or replacement.
If the original is no longer available, we have the right to
substitute another design, color, structure and style that
is similar to the original and that has a similar value. We
will always try to take into account the wishes of the
customer.